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  • I get 0xE0191009 Xigncode when logging in.

    The Xigncode is an issue that may occur if the update was not properly applied. Please follow the steps below to fix this issue.
    1. Download the file xmag.xem linked below.


    2. Replace the same file in your Black Desert folder.
    - 64bit Client File Path: Black Desert\bin64\xc\tr\2
    - 32bit Client File Path: Black Desert\bin\xc\tr\2

  • Xigncode error code: 0xE019101A

    If you downloaded or played any games through an unapproved route or source, please delete all related files then try running our client again.

  • A ‘Failed to apply the patch’ message pops up and I can’t continue with the patch.

    Sometimes when updating the launcher, the updated files can be damaged while they are downloading due to unstable network latency issues.
    In these cases, you can use the ‘Check File’ button on the launcher in order to download and repair the damaged files, which will resolve the problem.

  • How do I pay tax if I win a prize?

    We will send out a separate email if payment is needed. 

  • Where can I find Terms & Policies?

    You can find the [Black Desert Operation Policy] and [Terms of Service] at the bottom of the main page of Black Desert Official website. 
    You can also check out the [Privacy Policy] on our main homepage as you can see in the picture below. 

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