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FAQ

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  • Do I have to pay tax every time I get a reward?

    You have to pay the tax when it's required by law. 

  • Do I get taxed for rewards?

    You may be required to pay an income tax for the prize you receive. 

  • I won but I didn't get my reward.

    Normally the delivery process will start 3~4 weeks after the winners have been announced, considering the time needed for gathering personal information and delivering and confirming it with the shipping company. 

    But the reward might not get delivered in the following cases. 

    1) You did not agree to provide personal information, and did not provide the information through email. 
    2) You provided wrong/false personal information(Or you provided wrong address due to moving etc). 
    3) You did not pay the required taxes within the provided time. 
    4) You deleted your Black Desert account. 
     

  • What if I submit wrong information?

    If you submit incorrect personal information to us by email,

    we won't be able to deliver the rewards.

    Please make sure to submit the information correctly. 

  • What if I don't submit my personal informatio

    If you don’t submit the necessary information to us by email,

    we won't be able to deliver the rewards. Please make sure to submit your information.

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