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  • How to change the installation path?

    If you've selected a wrong installation path or selected the D drive directly and you wish to change it, please follow these steps below.

     

    ■ If the installation is done more than 16% 
    STEP1. Move every file within the original installation folder to the desired folder.
    /bin (folder)
    /bin64 (folder)
    /Paz (folder)
    BlackDesertLauncher.exe
    BlackDesertPatcher32.pae
    patcher_files_version
    patcher_version
    service.ini
    msvcp100.dll
    msvcr100.dll
    libcef.dll 
    icudtl.dat
    libEGL.dll
    libGLESv2.dll
    d3dcompiler_47.dll
    d3dcompiler_43.dll
    natives_blob.bin
    cef.pak
    cef_100_percent.pak
    cef_200_percent.pak
    cef_extensions.pak

    STEP2. Run the launcher (BlackDesertLauncher.exe) from the changed folder.

  • Error: 'failed to call launcher information'

    'When an error that says 'Failed to call launcher information' pops up,
    Reinstall it with a new installation file, or run the [File Check] on the launcher before running the game.

  • An error occurred on the msvcp100.dll file.

    1. Go to Program installation/Delete and delete both Microsoft Visual C++ 2010 x64 and x86.

    2. Download both of them through the link and re-install them.

    [Microsoft Visual C++ 2010 redistributable package (x64) ]
    http://download.microsoft.com/download/3/2/2/3224B87F-CFA0-4E70-BDA3-3DE650EFEBA5/vcredist_x64.exe

    [Microsoft Visual C++ 2010 redistributable package (x86) ]
    http://download.microsoft.com/download/5/B/C/5BC5DBB3-652D-4DCE-B14A-475AB85EEF6E/vcredist_x86.exe

    3. Reboot the PC and start the game again

  • My launcher shut down during installation

    The launcher has auto restoration function for the files where error occurred during the installation/patch process.
    It will be automatically restored when you launch the game again from the homepage.

    But if an error has occurred during the initial installation, you will need to set the path accurately so that the initial game download folder location does not change.

  • When do I use the [File Check] function?

    It is a function that allows you to compare the most secure version of client that is being provided at the moment with the user's PC game launch file and edit it if you are unable to run the game in the launcher because of an unknown reason or file error.
     

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