How to change the installation path?
If you've selected a wrong installation path or selected the D drive directly and you wish to change it, please follow these steps below.
■ If the installation is done more than 16%
STEP1. Move every file within the original installation folder to the desired folder.
STEP2. Run the launcher (BlackDesertLauncher.exe) from the changed folder.
Error: 'failed to call launcher information'
'When an error that says 'Failed to call launcher information' pops up,
Reinstall it with a new installation file, or run the [File Check] on the launcher before running the game.
An error occurred on the msvcp100.dll file.
1. Go to Program installation/Delete and delete both Microsoft Visual C++ 2010 x64 and x86.
2. Download both of them through the link and re-install them.
[Microsoft Visual C++ 2010 redistributable package (x64) ]
[Microsoft Visual C++ 2010 redistributable package (x86) ]
3. Reboot the PC and start the game again
My launcher shut down during installation
The launcher has auto restoration function for the files where error occurred during the installation/patch process.
It will be automatically restored when you launch the game again from the homepage.
But if an error has occurred during the initial installation, you will need to set the path accurately so that the initial game download folder location does not change.
When do I use the [File Check] function?
It is a function that allows you to compare the most secure version of client that is being provided at the moment with the user's PC game launch file and edit it if you are unable to run the game in the launcher because of an unknown reason or file error.
Has the inquiry not been resolved? Solve your problem by sending a ticket through Customer ServiceCustomer Support