The file restoration takes too long.
It will take less time than reinstalling the game, but it may take a long time depending on the corruption of your file and the internet speed.
After shutdown, installation starts from 0%!
This is a process to check the previously installed file, and downloading the rest. The total amount that needs to be downloaded should be smaller.
Errors during installation/ patching process
Please end launcher and run it again.
If the same problem occurs again, please run 'File Check'.
I want to delete the game and reinstall it.
If you want to delete Black Desert completely and reinstall it, please follow these steps.
STEP1. Delete everything within the Black Desert Folder.
STEP2. Delete the shortcuts on the Start menu and the background.
How to change the installation path?
If you've selected a wrong installation path or selected the D drive directly and you wish to change it, please follow these steps below.
■ If the installation is done more than 16%
STEP1. Move every file within the original installation folder to the desired folder.
STEP2. Run the launcher (BlackDesertLauncher.exe) from the changed folder.
Has the inquiry not been resolved? Solve your problem by sending a ticket through Customer ServiceCustomer Support