I want to change my pet.
You can't change the pet that you've selected.
For your information, the pet you chose during CBT will be provided during OBT as well.
Must I play with the family/character name that I reserved during CBT?
The family/character name that you reserved can be only created in the account that you reserved, and you can play with another name other than the name you reserved during CBT .
But if you don't use the name that you reserved continuously even after 3 month passes, the reservation right will be taken away from you and another user can use the name you reserved, so please keep that in mind.
I want to change my family/character name after buying the package.
You can't change/edit/delete the family/character name that you've set already.
If you need to change family/character name, you can do it by using an item in the in-game shop.
Can I give the Package as a present to another user?
You can't give the package as a present to another user.
You can only buy it for your account.
Please delete my payment/charge record.
Sorry for the inconvenience. Since payment history can't be arbitrarily deleted from the system, so we are unable to help.
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