sub visual

Client Download


Search inquiry.
  • I get 0xE0191009 Xigncode when logging in.

    The Xigncode is an issue that may occur if the update was not properly applied. Please follow the steps below to fix this issue.
    1. Download the file xmag.xem linked below.


    2. Replace the same file in your Black Desert folder.
    - 64bit Client File Path: Black Desert\bin64\xc\tr\2
    - 32bit Client File Path: Black Desert\bin\xc\tr\2

  • Xigncode error code: 0xE019101A

    If you downloaded or played any games through an unapproved route or source, please delete all related files then try running our client again.

  • A ‘Failed to apply the patch’ message pops up and I can’t continue with the patch.

    Sometimes when updating the launcher, the updated files can be damaged while they are downloading due to unstable network latency issues.
    In these cases, you can use the ‘Check File’ button on the launcher in order to download and repair the damaged files, which will resolve the problem.

  • Where does the reward get shipped to?

    The winner announcement will be posted on the official website, and there will be a URL where you can submit your personal information for the reward. After you share your information, we will send it to the delivery company. 
    (All personal information will be removed from the system after the delivery is made.)

prev 1 next

Has the inquiry not been resolved? Solve your problem by sending a ticket through Customer Service

Customer Support