sent in a ticket just to get a reply "

yet the longest ive been able to play was just after creating a char that cutscene, ive seen that cutscene so many times as i tried diffrent things that might fix it while waiting for a reply on the ticket and he prob saw me logged in while patching when he sent this reply or something because i have not been able to play or anything and i have litterly tested everything i could and still cant find a solution