I have bought the new pet box (Arctic Rare box) then I got the box (winter snowflake ) two times. However, when I opened the box and named the pets, I lost them (Snowflake Rosefinch). They are not in my pets list. I have re logged off the game but it did not help. There is one in my Pearl Inventory and I am a fried if I name it I will lose it too.

Submit a ticket to the support. That's the answer you will get here (if you actually get an answer).

I did and yes no answer man