Adventurers,

With the novel coronavirus (COVID-19) impacting communities around the world, we hope all of you are staying safe and sound during this time.

Pearl Abyss has been taking preventive and precautionary measures to adapt to this urgent situation. One of these measures is that the majority of our Customer Service Team will be working remotely until further notice to help protect the personal health of all our employees and staff.

We would like to ask for your understanding and patience for any delays with Customer Service inquiries, and want to apologize in advance for any inconvenience caused by these preventative measures.

We will update you as soon as our Customer Service operations are back to normal.

Once again, we hope you stay safe. Please make sure to follow the instructions and guidance of your local authorities and health officials to limit the spread of the virus in order to help protect yourself, your families, and communities.

Thank you.

Black Desert Team