Hello Adventurers,

We are trying to solve the problems that you have notified us as soon as possible.  

 

After we solve the issue, we will inform you through notice.

 

▶ [Click here to redirect the previous notice of Known Issues]

 

[Issues under examination]

●We are aware of the issue where you are sometimes unable to complete the “[Event] Uninvited Guests! Pu!” event quest even after defeating the Moss Stoneback Crab summoned by the Rock Tree Stone Crab.

- Please try again when the Rock Tree Stone Crab despawns in approximately 10 min. after being summoned.

● We are aware of the issue where you are sometimes unable to move after a cutscene is shown by interacting with an NPC while on a mount.

● We are aware of the issue where the text for Title names is not properly aligned in the Integrated UI.

● We are aware of the issue where the text "Close" is displayed in the Korean language in Place Mode.
● We are aware of the issue where the 'View Details' button in the Fairy Skill Change window is displayed in the Korean language.

● We are aware of the issue where you may experience delay in the following circumstances.
- Approaching an NPC that is near the ocean through auto-navigation while riding a ship or swimming.
- Setting auto-navigation to an NPC that is near the ocean while nearby said NPC.

● We are aware of the issue where you cannot level up when receiving EXP as a quest reward at level 59 99.99%.
● We are aware of the issue where the minimap marks are sometimes incorrect.

● We are aware of the issue where Shift + Mouse left-clicking certain Loggia tool items displays the Crafting Notes.

● We are aware of the issue where the tooltip for +14 green weapons displays the market price of +1 instead.

● We are aware of the issue where opening Crafting Notes (F2) after the client language is selected to English would cause scroll bar to not scroll all the way down.

● We are aware of the issue where the guage of Black Spirit's Rage shows negative value and often does not change.
  - This issue is resolved after you login again.

● We are aware of the issue where continuous water scooping cannot be completed by gathering level.

● We are aware of the issue where the ingame title cannot be achieved even after completing Challenge Reward with the adjustment of required life skill EXP.

  - You can obtain the ingame title when your life skill level increases.

● We are aware of the issue where the background terrain appears abnormally when the direction of camera changes.

● We are aware of the issue where the Stable button located on lower right screen on World Map(M) does not work at Rock Post.

● We are aware of the issue where number of registered a specific item increases when pre-order is made.

● We are aware of the issue where you cannot interact with the door of residences occasionally.

  -> You can fix this issue by exiting the game then logging back in.

● We are aware of the issue where you can't scroll down under specific situation while on Settings.

● We are aware of the issue where the notification UI for pre-ordered items from the previous Market Place was not removed.

 

[Resolved Issues]

● We are aware of the issue where the quest window lights up when mousing over it.

● We are aware of the issue where Karma is decreased by 200,000 when forcefully retrieving a Guild Galley from the World Map (M).

● We are aware of the issue where certain crafting information is displayed in the Korean language in Crafting Notes.

● We are aware of the issue where the names of DLCs purchased in Steam differ from the item delivered to the in-game Mailbox.
- Note that the items in the box are correct for the DLC that you've purchased. It is only their names that differ. This issue will be resolved during February 5, 2020 maintenance.

● We are aware of the issue where the Pearl Shop description of the Awakening Weapon Exchange Coupon does not reflect the change from the January 22nd update.

- This issue will be resolved during the maintenance on Feburary 5, 2020 (Wed).

- The correct description is that this item cannot be used within 30 days of the class's Awakening release.

● We are aware of the issue where you are unable to continuously process items that cannot be stacked in the same inventory slot.
- This issue will be resolved during next week's scheduled maintenance.

●We are aware of the issue where "Golden Bell" cannot be used.

●We are aware of the issue where the in-game English language tooltip of [Event] Shining Shakatu's Seal incorrectly states DUO instead of TRI: Geranoa Accessory for exhangeable items.

● We are aware of the issue where the “Decline“ button in the Guild Recruitment window is displayed abnormally.
● We are aware of the issue where “Notification” is displayed instead of “Post guild recruitment notice” when pressing the “Decline” button in the Guild Recruitment window.
● We are aware of the issue where certain text in the Navigation Path Settings in the Game Options is displayed abnormally.

● We are aware of the issue where you are sometimes unable to purchase or sell certain items.

● We are aware of the issue where you cannot obtain items when gathering from mushrooms in Polly's Forest in certain circumstances even though Energy was consumed.

● We are aware of the issue where the location of the NPC Jarette is changed preventing the normal completion of ‘[Event] Oh, My Lovely Jarette!’ once completing the quest ‘What Happened that Day’ in the ‘To Oquilla's Eye’ main quest.
- If you encounter this issue, you can normally complete the quest by completing the ‘The True Culprit’ in the ‘To Oquilla's Eye’ main quest.

● We are aware of the issue where one of the items for the [Ninja] Nouse's Shard outfit set is incorrectly named Sura Katana.
- This issue will be resolved during the next following scheduled maintenance.

● We are aware of the issue where the required EXP for each tier of the following Pets is set as Tier 2.
- Arctic Fox
- Emperor Hawk
- Haetae
※ This issue will be resolved during the scheduled maintenance on March 4 (Wed). However, the levels/tiers will be unchanged, and only the required EXP will be fixed

● We are aware of the issue where the message displayed for Attendance is missing information about Guild Attendance.
- For Guild Attendance, you can only get ONE reward on Saturday and Sunday.

●We are aware of the issue where certain text does not fit the UI of the item restoration window.

● We are aware of the issue where HP increase details do not fit the text space in the Campsite UI.

●We are aware of the issue where the item icon of [Event] Fantastic Honey Wine is not displayed in Crafting Notes.

● We are aware of the issue where you are not properly directed to the WIKI page when clicking the update category.

● We are aware of the issue where the game client stops during auto-navigation when Quick Route is selected in the Ocean Navigation Setting that is located in the lower-right of the World Map (M).

● We are aware of the issue where the icon of the seed needed to be handed over during the quest for the 6th page of the Valentine’s Day Adventure log is displayed abnormally.

● We are aware of the issue where a Tier 3 - 4 Emperor Hawk pet sits on a character's shoulder (excluding Shai).
● We are aware of the issue where more than one Emperor Hawk sits on a character’s shoulder.
- Please note the two issues above will not occur with Emperor Hawks that have used Pet Appearance Change Coupon.

● We are aware of the issue where the Guardian Treant Camouflage outfit does not have visual effects.

● We are aware of the issue where there are no System Messages when obtaining a normal item from Shakatu’s Shiny Box (Life).

● We are aware of the issue where the size of the Emperor Hawk pet does not change per tier when using a Pet Appearance Change Coupon.
- This issue will be resolved during the maintenance on February 5; if you use a Pet Appearance Change Coupon or change tiers through exchange after the maintenance on February 5, the pet's appearance will be properly applied.

● We are aware of the issue where the quest NPC for the Leader of the Ahib is in an abnormal location making it difficult to complete the quest.
- This issue will be resolved during the maintenance on February 5.

● We are aware of the issue where you cannot use the Workers that were working on Fences which were removed due to some areas of the Coastal Cliff being changed to safe zones.

● [Berserker] We are aware of the issue where skill description of ‘Storming Beast’ is displayed abnormally

● We are aware of the issue where quests cannot be accepted in Savage Rift.

● We are aware of the issue where the color effect of [Tamer] Moonlight Faerie Shortsword is appearing in red.

● We are aware of the issue where the NPC Patrigio located near Duvencrune does not appear normally.

● We are aware of the issue where the following skill cannot be reset by right-click while have an Armstrong's Skill Guide activated.
- [Valkyrie] Succession: Valkyrie's Vow
However, please note by resetting all skills this will also include Succession skills.

● We are aware of the issue where you cannot edit your Introduction/Bio.

● We are aware of the issue where during the quest ‘[Event] Lala’s Request’ you cannot receive snowballs from Lala when you complete the quest condition to hit the snowman with the snowball cannon before completing the quest condition to receive snowballs from Lala.

● We are aware of the issue where the appearance of the Black Spirit cannot be changed even if quests for changing its appearance are completed.

● We are aware of the issue where the notification for purchasing an item is not displayed if the Central Market Warehouse is never used after placing an pre-order.

● We are aware of the issue where the number of items held was displayed incorrectly when exchanging the Old Moon event items with an NPC.

● We are aware of the issue where abnormal items are displayed in the item exchange list when using energy to exchange.

● We are aware of the issue where effects are missing for cannonballs and cannonball impacts of cannons on land during world boss appearances.

●[Kunoichi] We are aware of the issue where you cannot exchange a Shuriken for a Kunai using a Sub-Weapon Exchange Coupon.

● We are aware of the issue where "Current Marketplace Asset Value" in storage menu is displayed as 0.

● [Tamer] We are aware of the issue where the movement while using Flash: Stance Shift I skill does not look natural.

● We are aware of the issue where the set effect will not be applied by equipping both Helm Destroyer's Belt and Necklace of Sealed Magical Power.

● We are aware of the issue where storage cannot be used while carrying a bundle.
- Please note you can use storage normally by moving items with a mount.

● We are aware of the issue where the Party Distribution Option message is displayed while not in a party after the loading screen once selecting a character.

● We are aware of the issue where you are moved to an abnormal location when using Escape in Kratuga Ancient Ruins.

● The following skills will not have their buffs activated when used due to an issue where DP was being applied abnormally.
- Misty Haze
- Twirl-Three
- Kwik-Two
- Hop-Three

● We are aware of the issue where a character's stamina is abnormal when disembarking from a large ship's wheel.  
- Please re-login to return your character's stamina to normal.

● We are aware of the issue where the NPC Maryan Pero, the Connoisseur of Calpheon, is missing.
- This issue will be resolved after the next regular maintenance.

● We are aware of the issue where you cannot end chatting through the voice chat UI while voice chat is on.
- This issue will be resolved during the next regular maintenance.

● We are aware of the issue where the main weapon, sub-weapon, or awakening weapon can sometimes not be seen in a non-combat stance.

● [Witch/Wizard] We are aware of the issue where a Forward Guard would activate when switching to their Awakening Weapon during certain situations.

● We are aware of the issue where a white outline is shown while sailing a sailboat or frigate when the General Settings → Show/Hide → Transparent Mast for Big Ships setting is on.

● We are aware of the issue where the description is not displayed when mousing over the icons of ship skills.

● We are aware of the issue where you can repurchase Knowledge that was already purchased from an NPC.

● We are aware of the issue where Rulupee's Lightweight Adventure Bag item icon cannot be seen.

● We are aware of the issue where the Adventurer's Board cannot be found in the ESC Menu of the new UI.

● We are aware of the issue where Celerity Draught and Unbridled Celerity Draught cannot be sold to NPC Vendors.

● We are aware of the issue where you cannot obtain the processing knowledge of Celerity Draught and Unbridled Celerity Draught.

● We are aware of the issue where the effect is incorrectly displayed when using the Warrior Solar Flare skill with Black Spirit's Rage.
- This issue will be fixed during the next maintenance.

● We are aware of the issue where you cannot exchange Marni's Stone(Stone Waragon) with Wacky Toshi at Iliya Island.

● We are aware of the issue where you cannot move for a fixed time after performing some of Shai's Talent skills.

● We are aware of the issue where Lv. 64 or higher characters cannot exchange Marni's Stones.

● We are aware of the issue where expired Frigate Sailor Contracts cannot be exchanged for Epheria Sailor Contracts.
- We recommend you get your Frigate Sailor Contracts exchanged for Epheria Sailor Contracts before they expire. This issue is expected to be resolved after maintenance next week.

● We are aware of the issue where you cannot use the camping shop function in a campsite.

● We have found an issue where the quest A Gift for You was giving out an abnormal completion reward. We have temporarily blocked this quest and the pre-requisite quest The Fairy Who Loves Music.

- Please note that the abnormal completion reward will be automatically deleted from the players' accounts during the September 25 maintenance

● We are aware of the issue where Knowledge obtained from the Secret Quest Challenge: The Tale of the Fallen Kingdom is not displayed.
- This issue will be fixed after the next maintenance on 9/10.

● We are aware of the issue where the you cannot interact with the quest NPC to accept the Alitnova daily quest [Repeat] The Furious 24 Hours.

● We are aware of the issue where sea monsters were being defeated too quickly. Due to this issue, these monsters will stop appearing.
- Candidum
- Hekaru
- Black Rust
- Nineshark
- Ocean Stalker
- Young Candidum
- Young Black Rust
- Young Nineshark

- Goldmont Large Battleship

- Goldmont Medium Battleship

- Goldmont Small Battleship
※ This issue is still under investigation. We will make an announcement as soon as possible.

● We are aware of the issue where a blank space is displayed when clicking the top banner from all categories (excluding Promotion) in the Pearl Shop (F3).

● We are aware of the issue where the Sell button does not function in the Sell tab of an NPC Vendor.  
- It is possible to sell items through the Purchase tab by right clicking the items in your inventory.

● We are aware of the issue where several Titles are displayed abnormally in My Information (P).
- This issue will be fixed during the next maintenance.

● We are aware of the issue where the commands for the skill Freeze is not being displayed while proceeding with the Witch Class Awakening Quests when the language preference is set as Turkish. This issue is expected to be resolved during the upcoming maintenance.

● We are aware of the issue where the following classes cannot evade while holding an Awakening weapon.
- Sorceress, Ranger, Tamer, Musa, Maehwa, Kunoichi, Valkyrie, Dark Knight, Lahn, Striker, Mystic, Archer

● We are aware of the issue where the following items that are obtained during party play after setting up the registration for marketplace special item cannot be actually registered.
- Weapon: +1 ~ +7 / +9 ~ +10 / +12
- Armor: +1 ~ +5 / +7 ~ +9 / +11 ~ +12

● We are aware of the issue where voice chat is not functioning.

● We are aware of the issue where in the Guild window (G), the Saying of the Day is not displayed and cannot be entered.

● We are aware of the issue where the number of dye slots is wrong for [Shai] White Bunny Ears and Cozy Fleece Hat.

● We are aware of the issue where the item description incorrectly states the equipment slot for the following items in the Pearl Shop (F3).
- [Musa] Raven Piercing (Correct equipment slot: Eye)
- [Berserker] Nazan Nose Ornament (Correct equipment slot: Nose, Mouth, Chin)
→ This issue will be fixed after the maintenance on August 7th.

● We are aware of the issue where the item description incorrectly states the Knowledge Gain Chance for the following items in the Pearl Shop (F3).
- [Berserker] Nazan Nose Ornament (Correct option: There is no increase in Knowledge Gain Chance)
- [Mystic] Inquirer's Glasses (Correct option: Knowledge Gain Chance +50%)
→ This issue will be fixed after the maintenance on August 7th.

● We are aware of the issue where certain NPCs and objects will appear abnormally after logging into the game or loading.

● We are aware of the issue where the Ultimate Krea Ornamental Knot and Ultimate Krea Vitclari sub-weapons have the same damage reduction as Krea Ornamental Knot and Krea Vitclari.

● We are investigating the issue where price of several items are displayed incorrectly when you first load Central Market information.

• ● We are aware of the issue where clicking navigation button for the '[Event] Magnetic Field' quest in the quest window's new quest tab summons the Black Spirit.

● We are aware of the issue where the effects of Finto's Fresh Juice do not properly apply when used while floating above water.

● We are aware of the issue where the Login Rewards are not being claimed normally.

● We are aware of the issue where Karma goes down from attacking a protected member’s boat from the opposing guild during war.

● The following items are temporarily unusable until the next scheduled maintenance. We apologize for the inconvenience. - Skill EXP +5% - Combat EXP +10%

● We are aware of the issue where the effects, names, descriptions of the following items are incorrectly applied.
- Skill EXP +50% - Combat EXP +100% These items are temporarily unavailable to use and will be fixed during the next maintenance.

● We are aware of the issue where [Shai] cannot accept one of the "Black Spirit's Gift (Inventory Slot and Black Stones)" quests when completing the main quests "[Crossroad] The Lamenting Head of the League of Merchants" and "[Crossroad] Each of Their Reasons".  - This issue is expected to be resolved during maintenance in the following week. We ask for your understanding.

● We found an issue with the NPC "Give Gift" function so it was disabled temporarily.

● We are aware of the issue where a message is not being displayed when you attempt to enter Altar of Blood without completing the prerequisite quests.
- You must complete the questline starting with the quest "Yaz and the Mountain of Sanctity" from Black Spirit's suggested quests with a level 56 or higher character to enter Altar of Blood.

● We are aware of the issue where Shai’s Cheer Up! and Get Well skill effects are not being applied to allies during World Boss appearances.

● We are aware of the issue in the Turkish language version where the Treant Camouflage Costume item's 4-set effect description states that there is a hiding effect for the character. Please note, the costume's actual 4-set effect is that the character name will be hidden, and only the text is incorrect. - This issue will be fixed after the 7/10 maintenance.

● We are aware of the issue where you cannot call your wagon even in close distance by pressing LMB on the Mount icon when you have a Trainer's Flute activated.
● We are aware of the issue where the following system message is displayed when pressing LMB on the Mount icon to try to call your wagon/ship. Please note Trainer's Flute cannot be used to call Wagons and Ships.
- Your mount is too far away. (You can call mounts from a further distance with a Trainer's Flute).

● We are aware of the issue where some items cannot be gifted to an NPC even though the item's trade price is below 50 million silver on the Central Market.

● We are aware of the issue where the ingame title cannot be achieved even after completing Challenge Reward with the adjustment of required life EXP.
- You can obtain the ingame title when your life level increases.

● We are aware of the issue where the Cosmic Dawn Chandelier’s interior points are different from other chandeliers.

- The Cosmic Dawn Chandelier’s interior points will be corrected to be the same as other chandeliers as soon as possible.

● We are aware of the issue where [Shai] skills registered to Quick Slots 11 - 20 cannot be used.

● We are aware of the issue where the sale price for items that cannot be registered on the Central Market is not being measured when the current market asset value is determined.

● We are aware of the issue where the error message “Character has died.” will appear 3 consecutive times when a Shai character dies.

● We are aware of the issue where the Start of an Adventure quest cannot be selected and [Event] I love becoming stronger! is the first on the list during the tutorial.
- You can skip the tutorial or accept the quest by selecting the Go Back button while the Black Spirit is summoned.

● We are aware of the issue where the appearance notification for the 01:00 world boss monster does not function.

● We are aware of the issue where the following item cannot be set for the Fairy skill, Miraculous Cheer.
- Refined Grain Juice

● We are aware of the issue where the item transportation does not start intermittently.

  - Please send your items by transport after moving to a different channel if this problem occurs.

● We are aware of the issue where using certain Value Packs would apply the effect of Merv's Palette.

- This issue will be fixed after the next maintenance.

● We are aware of the issue where Corrupted Magic Crystal is displayed in the Crafting Notes with Korean text for the English game language.
● We are aware of the issue where the Value Pack bonus is not being applied to New/Returning Adventurers. - This issue is under review and we will resolve it right away.
● We are aware of the issue where the 15 and 30 minutes before notification for the World Boss Karanda (spawns at 01:15 on Sunday) is not displayed.
● We are aware of the issue where the contents of the following quests are displayed as 'Untranslated'.

 - Peace for those Tainted in Black (TR version)

 - The Suspicious Sausan Assassins (EN version)

-> This will be fixed after the maintenance on 6/5.
● We aware of the issue where Lahn's character description at the character creation stage is same as Sorceress's when you set the client language in Turkish.

- This issue will be fixed after the maintenance on 6/5.

● We are aware of the issue where the tool tip and the description in the Pearl Shop of Snow Wolfdog are different. We ask you note that Snow Wolfdog's skill is Hostility detection.

- We are sorry for inconvenience and we will try to fix this issue as soon as possible.

● We are aware of the issue where the [Lahn] Kibelius Divinus Armor / Kibelius Armor selling prices are higher than intended on the Central Market, and we have temporarily disabled the ability to sell these items on the Central Market.
 - This issue will be fixed after maintenance on June 5, and the items can be sold on the Central Market.

● We are aware of the issue where the text is displayed in Turkish/Indonesian when using NPC vendor while the in-game language is set for English. This issue is currently under investigation.

● We are aware of the issue where the NPC 'Center of the Ruins' appears awkwardly during 'The God of the Protties' quest.

● We are aware of the issue where the character's motion becomes awkward when attacked by Mystic 'Dragon's Rip' while jumping on the ground.

● We are aware of the issue where the description written on the quest summary of 'Worker Training: Bully' is irrelevant to the requirement to complete the quest.

● We are aware of the issue where certain monsters in waves of Savage Rift, and certain boss monsters summoned from boss scrolls don't disappear right after being defeated if you had not directly damaged the monsters.

● We are aware of the issue where it is possible to move to Valencia City by using Character Transport function.

● We are investigating the issue where fishing is not available in Lake Valencia.

● We are aware of the issue where you can not check the level and charm of a Fairy or Pet taken out after reconnecting to game client.

 - This can be resolved by checking in and taking out your Pet or unsummoning and summoning Fairy again.