Character

Characters that were accidentally or mistakenly deleted.

O

• The opportunity is limited to 2 times per year for each account.
• The deleted character is recovered with its character data stored at the time of deletion.
• If the same character name exists, the name of the character to be recovered is arbitrarily changed before the character is recovered.
• If the member has no more character slots, the recovery is not possible.
• Characters below level 10 cannot be recovered.

Mounts

Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.)

X

Quest

Choose the wrong item after completing the quest.

X

Events and

Achievements

Choose the wrong selective rewards for events and achievements.

X

Fairies

Items used to change Fairies (All changes including but not limited to Release, Sprouting, Rebirth, etc.)

X

Item

The items (including character experience) lost due to the character’s death.

X

Purchase items mistakenly at an NPC store.

O

• The opportunity is limited to 1 time per month for each account.
• Items that are not opened/used/equipped.
• Not recoverable in case that the member purchased.
• Items purchased from the Marketplace or the Central Market cannot be recovered.

Items that were sold mistakenly to NPC stores.

O

• The opportunity is limited to 2 time a year for each account.
• Retrieve all currency and items gained from the trade.
• Items that were sold on the Marketplace or the Central Market cannot be recovered.

Items that were accidentally deleted.

O

• The opportunity is limited to 2 times per year for each character.
• It may be difficult to recover items with expiration dates.
• Exception: Paid contents are recovered according to the record at the time of deletion.
• Periodic items that have limited period of use may be difficult to recover.
• Character bound paid items are recovered to the pearl inventory of the character it was bound to.

Items that were lost because extraction was done by mistake.

O

• The opportunity is limited to 1 time a year for each character.
• It may be difficult to recover items with expiration dates.
• Certain items may be difficult to recover to the state that is was before it was extracted.

Items that were lost because cleansing was done by mistake.

O

• The opportunity is limited to 1 time a year for each character.
• However, recovery can only be done if no enhancement attempts were made on the item after it was cleansed.

Items used in cooking, alchemy, and crafting

X

• The items are not recoverable because they are put into the system that makes a probabilistic outcome. (“Random Number Generator”)

Items that monsters drop at the coordinates that cannot be accessed.

X

• The items dropped by monsters are not recoverable because the owner is not known.

Decreased level of enhancement due to the failure of enhancement.

X

• Enhancement items lost due to the failure of enhancement are not recoverable as well.
• Items that were lost due to failed attempts cannot be recovered.
• Enhancement Chance that was lost due to an enhancement attempt by mistakes cannot be recovered.

Request for an item be deleted because the member cannot delete the item

O

• Items deleted in this manner cannot be recovered.

Guild (including clan)

Items used for receiving guild quest and carrying out quest progress

X

Recovery of a disassembled guild (clan)

X

Recovery of items in guild storages (including guild craft items)

X

• All items and silver in guild storage cannot be recovered.
• Items and silver cannot be recovered even if the guild member lost the items and silver by mistake or intentionally.

Pearl

Shop

Wrong items purchased at the Pearl Store.

O

• Recoverable within 15 days from date of purchase.
• Unopened/Unused/Not Equipped Items are recoverable.
• Recovery will be made to the character who made the purchase.
• For time-limited items, they will be recovered with the time remaining at the time of the recovery date.
• Excludes Pearl Boxes.
• Pearls cannot be refunded for items purchased with the set creator, packs, and other discounts.
• Items that start to expire from the time of purchase cannot be recovered.

The items wrongly and mistakenly gifted to someone through Pearl Store.

O

• Recoverable within 7 days from the time the gift was received by another character.
• The company will remove the item and the giver will be refunded with pearls.
• However, not recoverable if the receiver took the item from the mail.
• Not recoverable if the receiver does not agree to the item recovery.

Loyalties

Purchase wrong items on the Loyalties Tab.

O

• Recoverable within 15 days from date of purchase.
• Unopened/Unused/Not Equipped Items are recoverable.
• Recovery will be made to the character who made the purchase.
• For time-limited items, they will be recovered with the time remaining at the time of the recovery date.

Fraud

Damages from Fraud (Cases where the intent of Fraud is clearly identified through in-game records)

O

• The opportunity is limited to 2 times per year for each account (based on the period of January 1 to December 31 of each year)

(1) Retrieval

• Retrieval means to return the item in the converted state if the item has been transferred from the member's account and has been converted since through exchange/sales/purchase/consumption/enhancement etc.
• If the item is used or destroyed, it cannot be recovered.
• Items lost or damaged due to the Fraud-related to Real Money Trade are not recoverable

※ Items that were lost to fraud will be recovered in the state that the items were changed to due to exchange/sale/purchase/consumption/enhancement and the like.

Category

1st violation

2nd violation

3rd violation

4th violation

Serious Cause

Table of Restrictions on Inappropriate Posts

- The posts and comments will be deleted

-Writing block for 1day

- The posts and comments will be deleted

- Writing block for 3days

- The posts and comments will be deleted

-Writing block for 7days

- The posts and comments will be deleted

- A Permanent Restriction on writing on the website

- A Permanent Restriction on writing on the website

- A permanent restriction on the game service

"Posting of Inappropriate Posts" means the act of posting of any of the following subparagraphs or any words of similar import:

• (1) The acts of posting any of the following posts:
  • A post that infringe on the rights (copyright, patent, etc.) of the company or 3rd violation parties.
  • A post that damages the honor of the company or a 3rd violation party
  • A post containing personal information (personal identification information, location, contact, email, etc.) of the writer/other people.
  • A post that causes any sexual humiliation, disgust, displeasure or the like to other people.
  • A post intended to defame or harass others (including personal attack and rumors).
  • A commercial post intended for profit (prize giveaway event, product advertisement, website promotion).
  • A post that contains malicious codes or causes system failure.
  • A post that has a strong ideological/religious tone.
  • A post that gives guidance to or advertises illegal programs, private servers, etc.
  • A post that maliciously disseminate false information about certain individuals and the company.
  • A post that confuses the company and others by disseminating unclear content, or that directly or indirectly causes damage.
  • A post that degrades or discriminates race, sex, or a specific region.
  • A post that promotes or degrades certain religion or ideology.
  • A post that is related to Real Money Trades or item transactions.
  • A post that is related to the act of sharing, lending and trading account information with others.
  • A post that impersonates other people including Game Master, bulletin board administrator, and the company's employee.
  • A post that encourages violence, delinquency, and gambling spirit.
  • A post that is related to violation of Terms and Conditions of Service/
  • A post that is irrelevant to the nature of the bulletin board or disturbs the community.
  • Other posts that are prohibited by Terms and Conditions of Service, policies of each bulletin board, and related laws and regulations.

• An act of interrupting the operation of the bulletin board by registering a large number of posts in a short time or repetitively posting the same contents.
• If an inappropriate post is found, the company will block the post registrant in accordance with this provision and the post itself can be deleted, transferred or blocked from being read by the person who wrote the post as well as the reply commenter.
• In the event of serious misconduct, such as but not limited to causing severe damages to the company or to other members, or violation of related laws, the company can dispense with the scale of penalty on restrictions on writing and block permanently the erring member on website service or on Black Desert game service immediately.

Violations

Details

1st Violation

2nd Violation

3rd
Violation

Account Hijacking

"Account hijacking" refers to the following:

(1) Any act of causing damages to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account.

※ For Account Hijacking, it is possible to verify and investigate only the damages related to the accounts for the Black Desert.

Permanent Restriction

Payment Theft and Failure to Pay

“Payment Theft” and “Failure to Pay” refers to the following:

(1) An act of making payments for service use etc. through unauthorized access to another person's payment method.

(2) An act of not paying for services within a timely manner.

Permanent Restriction

Identity
Theft

"Identity Theft" refers to the following:

(1) Creating an account using the personal information of another person

Permanent Restriction

Account Trade

"Account Trade" refers to the following:

(1) An act of trading an account or a character in an account in relation to the matters that fall into the “Real Money Trade” category

Example) The act of buying or selling an account for the Black Desert in exchange for real money.

(2) An act of exchanging an account or a character in an account with another person's account or a character in another person's account.

Restriction (365 days)

Permanent Restriction

Real Money Trade

“Real Money Trade” refers to the following:

(1) An act of trading items, in-game goods, etc. with real money or real goods/services or encouraging such thereof.

Example) An act of trading game money with real money

(2) An act of trading items, in-game goods, etc. with the items of another game or encouraging thereof.

(3) An act of trading Acoin and paid content with real money/real goods.

(4) An act of trading Acoin and paid content with items (including items from other games)

(Exception: The act of trading an item transferrable between characters in the game, with other items through the ways that are allowed by the game system)

(5) An act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.

(6) An act of manipulating market prices by repeatedly trading certain items and transferring the ownership of in-game goods in return for real money or real goods/services.

Restriction (365 days)

Permanent Restriction

Attempting Real Money Trade

“Attempting Real Money Trade” refers to the following:

(1) An act of attempting or advertising each case of the “Real Money Trade” category.

Example) An act of repeatedly uploading a region name, number, or phone number in the game without any meaning.

Example) A chat or bulletin board message that is judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name or a character name that are judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name, a character name, or chat content that alludes 'real money trade' related to paid content, items, in-game goods, etc.

Example) An act of trading actual product, items. in-game goods through, etc. through the medium of a family name or character name.

Example) An act of advertising in the game or on the Black Desert website for profit.

Example) An act of advertising and selling the characters/items that cannot be traded in the in-game system.

Example) An act of attempting to manipulate the market price by repeatedly buying and selling certain items.

(2) An act of attempting or advertising each case of “Account Trade" category.

(3) An act of promoting websites and others related to “Real Money Trade” or “Account Trade”.

※ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Trading Between Account

“Trading Between Accounts” refers to the following:

(1) An act of moving silver, in-game goods, etc. between accounts through the repeated abnormal use of the market.

Example) An act of making multiples of crafted items to repeatedly trade between accounts for the purpose of moving silver, in-game goods, etc.

Example) An act of repeatedly trading items that are more expensive on the market than the NPC vendors between accounts to move silver, in-game goods, etc.

Example) An act of repeated trading items at high enhancement levels that are rarely traded between accounts to move silver, in-game goods, etc.

Example) An act of selling/buying certain items between accounts repeatedly on the market to move silver, in-game goods, etc.

Example) An act of intentionally raising the sale price of items and repeatedly trade the items between accounts to move silver, in-game goods, etc.

Example) An act of moving silver, in-game goods, etc. between accounts through the abnormal use of standard game systems other than the market.

Example) An act of moving silver, in-game goods, etc. between accounts through the use of normal game systems like Horse Market, Guild Fund, etc.

※ Due to the game characteristics of Black Desert, the trading of in-game items and goods (excluding some consumables) between accounts is strictly prohibited, as the act of directly threatens the game economy.

Restriction (30 days)

Permanent Restriction

Market Abusing

“Market Abusing” refers to the following:

(1) An act of harming other members by manipulating the market price of an in-game item.

Example) An act of repeatedly trading a certain item at the highest/lowest price in order to manipulate the market price.

Example) An act of making multiples of items and trading between accounts to move silver.

Example) An act of intentionally selling or purchasing repeatedly to manipulate the market price of an item.

(2) An act of spreading false information to manipulate the market price of an item.

(3) An act of promoting or helping the acts of (1), (2).

※ The in-game service refers to entire market system that is usable from in-game, web, mobile web market system

Restriction (30 days)

Permanent Restriction

Attempting Trading Between Accounts or Attempting Market Abusing

“Attempting Trade Between Accounts or Attempting Market Abusing” refers to the following:

(1) An act of promoting or advertising the trading between accounts.

(2) An act of promoting or advertising market abusing.

※ If an act of “Attempting Trading Between Accounts or Attempting Market Abusing” is done in a repeated manner for profit, the company may immediately impose “Permanent Restriction” for the first violation.

※ If a member chats about “Attempting Trading Between Accounts or Attempting Market Abusing”, the company may impose Chat Block without prior warning.
 

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Gambling

“Gambling” refers to the following:

(1) An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.

(2) An act of helping or advertising the progress of (1) above.

Restriction (30 days)

Permanent Restriction

Fraud

“Fraud” refers to the following:

(1) An act of gaining unfair advantages in the game by cheating other members.

Example) An act of taking unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.

Example) An act of manipulating market prices and gaining profits by repeatedly distributing false patch information.

Example) An act of receiving paid content and items from other members after deceiving them that you would give them an item.

Permanent Restriction

Fraud Attempt or Impersonation

"Fraud Attempt or Impersonation" refers to the following:

(1) An act of attempting “Fraud”.

(2) An act of impersonating a GM, company employee, or an individual involved.

(3) An act of impersonating another individual that causes the individual to experience distress or losses.

※ In the case of "Fraud" that impersonates a Game Master or the company’s employee, the company may immediately impose the "Permanent Restriction".

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Bug Abuse

“Bug Abuse” refers to the following:

(1) An act of gaining advantages or causing damage to other members by abusing game errors or service errors.

Example) An act of gaining profit by repeatedly buying and selling the items the sales price of which is higher than the purchase price.

Example) An act of reproducing an item by abusing a game error.

(2) An act of affecting the game balance or game system by abusing game errors or service errors.

Example) An act of abusing program errors to shut down a server.

Permanent Restriction

Bug Abuse (minor)

“Bug Abuse (minor)" refers to the following:

(1) An act of gaining a minor advantage by abusing game errors or service errors.

(2) An act of causing minor damages to other members by abusing game errors or service errors.

Example) An act of attacking other members from unreachable locations by abusing topographical errors.

※ “Bug Abuse (minor)” violation may be treated as “Bug Abuse” if the act of “Bug Abuse (minor)” is done in a repeated manner, or is targeting several members, or is deemed to cause severe impact on the game balance or system, depending on the severity of the issue, the company may immediately impose the "Permanent Restriction". (Example: Impose “Permanent Restriction” on the 1st violation)

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Monster AI Abuse

"Monster AI Abuse" refers to the following:

(1) An act of continuously hunting monsters at the coordinates where opponents cannot attack the member because of “Monster AI”.

Example) An act of continuously hunting monsters at the places where the monsters cannot reach and attack the member.

(2) An act of gaining experience points or items etc. in relation to the (1) above.

Example) An act of hunting by abusing monster AI and then acquiring items using another character of another account.

Warning

Restriction (7 days)

Permanent Restriction

Abusing

"Abusing" refers to the following:

(1) An act of gaining advantages by avoiding limitations of the game system through an abnormal way

Example) An act of intentionally manipulating win or lose to drive profit to one party during RvR/PvP between opposing forces.

(2) An act of abusing the Operational Policy by avoiding limitations in the game system for gains.

(3) An act of using in-game systems differently from their intended functions that harms others or for the goal of gaining advantages.

(4) An act of promoting or helping the acts of (1) - (3).

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Disrupting Gameplay

"Disrupting Gameplay" refers to the following:

(1) An act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system.

Example) An act of disrupting the process of other members doing an important scenario quest by blocking a path of a certain area.

Warning

Restriction (7 days)

Restriction (30 days)

Disrupting Game Operation

"Disrupting Game Operation" refers to the following:

(1) An act of disrupting another member’s normal use of the game by abusing GM service or Customer Support.

Example) An act of falsely reporting a normal member as an illegal program user or a bug user.

Example) An act of falsely reporting that damages have incurred from an account hijacking, fraud, swearwords etc.

(2) An act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

Example) An act of making the same inquiries or reports repeatedly to disrupt the normal operation.

Example) An act of making such expressions of swear words, slandering, provoking sexual humiliation to disrupt the operation of Customer Support.

(3) An act of insulting and intimidating the Game Master using swear words and other similar acts.

(4) An act of spreading information that were not officially announced and disrupt the operation of the game.

Example) An act of spreading information that was gained by manipulating the client.

Example) An act of spreading inaccurate information that from websites other than the official website.

(5) An act of disrupting the operation of a tournament/event that is related to the game.

※ The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.

Warning

Restriction (7 days)

Restriction (30 days)

Spreading False Information

"Spreading False Information" refers to the following:

(1) An act of spreading and inciting unconfirmed contents (such as an outbreak of a bug etc.) to cause confusions or direct or indirect damages to other members.

Warning

Restriction (30 days)

Permanent Restriction

Data Manipulation and Extraction

"Data Manipulation and Extraction" refers to the following:

(1) An act of manipulating the flow of data between a user's computer and a company server, as the member uses the company's game and service.

(2) An act of extracting information that the company has not disclosed.

(3) An act of developing, sharing, distributing, abusing such data manipulation and extraction methods.

Permanent Restriction

Attacks on Game and Service Servers

"Attacks on Game and Service Servers" refers to the following:

(1) An act of attacking the company’s game server and service server and an act of developing, sharing, distributing, abusing such methods.

※ If any of the above acts are found, the company may not only immediately take strong actions of restrictions but also ask for investigation to the authorities concerned and judicial authorities.

Permanent Restriction

Client Manipulation,
Use of Illegal Programs and Macros

"Use of Illegal Programs and Macros" refers to the following:

(1) An act of manipulating the client provided by the company without authorization.

(2) An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable a simple operation of the action that requires a member to operate through multiple steps by omitting some of the steps.

Example) An act of using the programs and macros that enable the actions that a normal member is not allowed to perform due to restrictions made by the game system and game client program.

Example) An act of using the programs and macros that enable a member to view or change the contents of a client or server program.

Example) An act of using the programs and macros that enables a member to access multiple accounts simultaneously on a single PC.

(3) An act where of repeatedly doing action like an illegal program and shown in the game data.

Example) A pattern found in the game data which can be deemed as difficult for the member to have been actually done the repetitive tasks requiring direct control.

(4) An act of using programs from another creator that was not authorized by the company.

※ If a user uses "Illegal program" while using multiple accounts at the same time on a single PC, "Use of Illegal Programs " will be applied to all the accounts accessed at that time.

Permanent Restriction

Producing Illegal programs and macros, etc.

" Producing Illegal Programs and Macros, etc." refers to the following:

(1) An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.

(2) An act of changing or re-making a client or server program

Permanent Restriction

Gaining Unfair Advantages

“Gaining Unfair Advantages” refers to the following:

(1) An act of gaining unfair advantages by belonging to the same party or guild during the same time as someone who is violating the Black Desert Operational Policy.

Example) An act of gaining unfair advantages by belonging to the same party or guild as an account using illegal programs.

※ An act of gaining unfair advantages harms other members even if the Operational Policy was not violated by the individual, and items unfairly gained will be retrieved alongside 3 times the value of the items in silver.

Warning

Restriction (30 days)

Permanent Restriction

Bot

"Bot" refers to the following:

(1) An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose.

(2) An act of involving one’s personal account with (1)

Example) An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money.

Permanent Restriction

Not responding or answering incorrectly to Game Masters (GM)

“Not responding or answering incorrectly to Game Masters (GM)” refers to the following:

(1) An act of stopping, showing abnormal movement, not answering the question, answering the question wrong, or the like when there are abnormal records found on a character and is being investigated.

(2) An act of moving away from the location, escaping, changing servers, entering another location (Red Battlefield, Battle Arena, etc.), exiting the game, closing the chat window, not opening the 1:1 chat window, not visible in the game, and claiming to not be able to read the message sent by the GM.

(3) An act of answering the GM with senseless letters, repetition of letters, or irrelevant answers.

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM.

※ Members can restricted as members can be suspected of using unapproved programs or manipulating the client, using illegal programs and macros.

※ The same penalties will be applied even if another individual is playing in place of the member.

Warning

Permanent restriction

-

Chat Abuse

"Chat Abuse" refers to the following:

(1) An act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

※ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

※ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.

Chat Block
(60 minutes)

Restriction
(1 day)

Restriction
(7 days)

Commercial Promotion and Advertisement

"Commercial Promotion and Advertisement" refers to the following:

(1) An act of promoting and advertising a content that is not related to the game or to the company through the in-game chat window and bulletin boards etc.

Example) An act of promoting and advertising the content that is not related to the game through the in-game chat window etc.

Example) An act of promoting and advertising all commercial/private servers etc. that are not related to the game but are for profit-making purposes.

Example) Other acts of promoting and advertising all kinds of things against the company's will.

※ In case a user proceeds with chatting for commercial promotion and advertisement, the company may impose Chat Block without prior warning

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Use of inappropriate names

"Use of inappropriate names" refers to the following:

(1) An act of using a name that impersonate Game Masters or the company’s employee.

(2) An act of using a name that includes swear words and foul language.

(3) An act of using a name that causes disgust or sexual humiliation to other members.

(4) An act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(5) An act of using an antisocial name.

(6) An act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.

(7) An act of using any other names that are prohibited by the Terms and Conditions of Service.

※ The company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master, or the company.

※ If a character name, family name, guild name, or vehicle name is deemed inappropriate, the company may impose restrictions first, then change or delete the name. (Including warnings)

※ All names that are currently in the game or will be added with upcoming updates may change due to development and other necessities.

Warning
(Name Changed)

Restriction

(7 days)

Restriction

(15 days)

Use of inappropriate UCC

"Use of inappropriate UCC" refers to the following:

(1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(2) A UCC of contents offensive to the other party.

(3) A UCC that Infringes the copyright or portrait right of the company.

(4) A UCC of contents that infringe on copyright, intellectual property and portrait laws through, but not limited to, distributing or registering the withsaid contents without the consent of the copyright holder.

(5) A UCC that contains antisocial content.

(6) A UCC of contents that does not contain content that is appropriate for the post.

(7) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service.

※ Guild Insignia, Beauty Album, Photo Gallery, Find Party, and Music Album are included in the ‘Use of abusive UCC’ category.

※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings)

Warning
(UCC Deleted)

Restriction (7 days)

Restriction (15 days)

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following:

(1) An act of using swear words and foul language.

(2) An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals

(3) An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.

(4) An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.

(5) An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals.

(6) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person.

※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning.

Chat Block
(60 minutes)

Chat Block

(7 days)

Chat Block

(30 days)

Attempt and/or Suspicion of

Using Illegal Programs and Macros

"Attempt or Suspicion of Using Illegal Programs and Macros" refers to the following:

   (1) Attempting to use computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disable the technological protection of the service or disrupts the normal operation of the service.

   (2) Suspicion of using “illegal programs” to produce repetitive motions.

   Example) Characters jumping up and down in front of town storage keepers.

   ※ If a user is suspected of using “illegal programs,” they may be subject to a “Use of Illegal Programs and Macros Investigation.”

Warning

(Logged out)

Restriction

(7 days)

Restriction

(30 days)

Category

Details and Specifics

Recovery

Status

Notes

Character

Characters that were not deleted by the member.

O

Mounts

Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.)

O

• Mounts can be recovered if they were sold to NPCs or imperial trade.
• Items and currency gained from the sales of mounts will be removed.
• Mounts cannot be recovered if the mounts were bred, exchanged, sold on the Horse Market, and the other member purchased the mounts through legal means.
• Recovered mounts may differ from the mounts at moment the account was compromised.

Items

Items that were exchanged/sold/bought/spent/other strange activities not done by the member.

O

• The amount and state of recovered items may differ.

Enhancement attempts not done by the member.

X

• The state of the recovered items may differ.

Items that were registered on the Marketplace or the Central Market not by the member.

X

• Cannot be recovered if the item was purchased through normal means on the Marketplace or the Central Market by another member.

Acoin,

Pearl Shop

Acoin, Pearls, Loyalties spent not by the member.

O

• Recovered after retrieving purchased items.
• Items with limited time use will have the remainder of the time removed before recovery.

Pearl Shop gifts sent not by the member.

O

• Members that received gifts may be restricted from the game depending on the results of the investigation.
• Gifted items will be retrieved. Items that have expiration dates will have the remainder of their times removed and all benefits gained from the effects will be retrieved.
• Items involved in Real Money Trade cannot be recovered.
• Gifts items from compromised accounts can be retrieved or adjusted at any given time regardless of the gift intentions.