Black Desert Online Operational Policy
Black Desert Online Operational Policy
1. General Principle
- Definition of Operational Policy
• This operational policy contains Pearl Abyss’ operational standard of its service and the penalties for violation of the Terms and Conditions of Service (hereinafter referred to as "Restriction"), objection process to the restrictions, and the policy on recovery that should be known by the members (someone who agrees to the company’s Terms and Conditions of Service and hereinafter referred to as "members") playing the online game (hereinafter referred to as "game") provided by Pearl Abyss (hereinafter referred to as "the company") as members uses the service.
• In accordance with Article 14 clause 2 of the Terms and Conditions of Service, the member shall be obliged to comply with all the provisions of this Operational Policy, and if the Member is in breach of this Operational Policy, he shall be deemed to have breached the Company’s Terms and Conditions of Service. In which case, the member can be subject to restrictions in accordance with the Operational Policies and Terms and Conditions of Service.
• Any matters not mentioned in this Operational Policy shall be governed by the company's Terms and Conditions of Service, and any matters other than that shall be applied and interpreted according to the relevant laws, rules and regulation of the country concerned and general social norms.
• This operational policy is applicable to the Black Desert game service.
- Changes and Announcement of Operational Policy
• The company can revise the operational policy to provide better service and notify the revised contents in a way that the member can easily know (through notice on the website, email, etc.)
• Members are advised to check the notice and e-mail contents for any changes in the operational policy. By clicking on the “OK” button to the notice sent to the members, it is hereby understood that the member has carefully read and fully understood the contents thereof. Thus, the company shall not be held responsible for any loss or damage suffered by the member or third parties caused by misapprehension of the operational policy or any changes thereto.
- Definition of GM, Role and Responsibility
• GM stands for "Game Master." GM shall be in-charge of member’s inquiries and requests which are subject to the procedures and methods set forth in the Black Desert Online Operational Policy.
• GM as far as practicable, shall address and respond immediately to service situations to ensure stable service of the Black Desert.
• GM shall not engage in disputes between members. However, if the content of the dispute among the members is judged to be a serious matter related to game operation (such as destruction of game order, actual law, violation of public order, etc.), appropriate measures can be taken according to this operational policy.
• GM are strictly prohibited from offering benefits to specific members and from providing information about upcoming Black Desert Online services, including updates and events unless a notice has been announced publicly.
• GM shall not ask for or change/disclose members’ personal information within the game. However, when requested to provide personal information through a legitimate procedure by a government agency or a judicial authority etc., the company may provide personal information to the agency concerned.
- Membership Rights and Obligations
• Members should be aware of this operational policy, and the company is not obliged to provide assistance in case of problems or damages caused by the member’s failure to observe the operational policy.
• When registering, you must provide accurate information. If you enter false and/or inaccurate information or steal information from others, you may be restricted from using the service. In addition, the member shall not be entitled to protection of rights regarding his account information. Ownership of game contents, such as characters and items in game, is owned by the company. Members can inquire about problems through Customer Support while using the game and get guidance on how to solve it.
• Members must report any problems such as bugs found during service use or errors or flaws etc. in the game system to the company and must not let other members know the problems or use the problems for illegal purposes. Even after problems such as bugs and system errors occurred but a member does not report them to the company and takes advantage of the problems for the purpose of gaining benefits, it is deemed that the member has caused damages to other members. As such, members may be restricted from using the service in accordance with the Terms and Conditions of Service and Operational Policy.
• Members shall be restricted from using the service for circulating and disseminating false information which may confuse other members.
• Members shall be restricted to a service use if the members violate any of the regulations specified in [8. Restrictions].
• For the members under penalty of restriction of service use, the company shall not be held liable for the members’ loss from contents that require continuous management.
• Because many members are playing the game at the same time, you must respect the rights of other members.
• Members are liable for the protection and management of their account information. The company is not liable for any damages cause by any 3rd party that was made possible by the member being careless with their account information.
• Members are liable to answer company employees (GM) when they are asked questions in the game as the GMs are investigating and monitoring members for illegal program or macro.
2. Policy on Recovery Support
- If a member's item or character is lost or the data are changed due to a technological error of the company, and if the contents of the error are clearly confirmed by the in-game record, recovery will be given to the extent that it does not disturb the game balance
- The character and item data of the member can be modified, changed, or deleted at any time according to game planning or operational judgment, and the recovery will not be given in such cases.
- In principle, losses that occur due to member’s failure to understand the contents of game system, operational policy, notices in the game, and notices on the website or due to negligence on the member’s part are not the subjects of recovery except for the damages enumerated under Paragraph 3 hereof on Recovery Support Criteria Table. The recovery will be processed based on the stored data and any loss that does not have history cannot be recovered.
- Request for recovery shall be made within fifteen (15) days from date of loss through our Customer Support on the website. For the affiliated services, recovery support services that require verification of the member’s account information shall be subject to limitations.
3. Recovery Support Criteria Table
• The recovery for the losses incurred during the gameplay due to the member's fault or system error is subject to the Recovery Support Criteria Table below. For cases not listed below, the general principles of recovery will determine whether or not a recovery is possible
Recovery Support Criteria Table |
|||
Category |
Details and Specifics |
Recovery Status |
Notes |
Character |
Characters that were accidentally or mistakenly deleted. |
O |
|
Mounts |
Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.) |
X |
|
Quest |
Choose the wrong item after completing the quest. |
X |
|
Events and Achievements |
Choose the wrong selective rewards for events and achievements. |
X |
|
Fairies |
Items used to change Fairies (All changes including but not limited to Release, Sprouting, Rebirth, etc.) |
X |
|
Item |
The items (including character experience) lost due to the character’s death. |
X |
|
Purchase items mistakenly at an NPC store. |
O |
|
|
Items that were sold mistakenly to NPC stores. |
O |
|
|
Items that were accidentally deleted. |
O |
|
|
Items that were lost because extraction was done by mistake. |
O |
|
|
Items that were lost because cleansing was done by mistake. |
O |
|
|
Items used in cooking, alchemy, and crafting |
X |
|
|
Items that monsters drop at the coordinates that cannot be accessed. |
X |
|
|
Decreased level of enhancement due to the failure of enhancement. |
X |
|
|
Request for an item be deleted because the member cannot delete the item |
O |
|
|
Guild (including clan) |
Items used for receiving guild quest and carrying out quest progress |
X |
|
Recovery of a disassembled guild (clan) |
X |
||
Recovery of items in guild storages (including guild craft items) |
X |
|
|
Pearl Shop |
Wrong items purchased at the Pearl Store. |
O |
|
The items wrongly and mistakenly gifted to someone through Pearl Store. |
O |
|
|
Loyalties |
Purchase wrong items on the Loyalties Tab. |
O |
|
Fraud |
Damages from Fraud (Cases where the intent of Fraud is clearly identified through in-game records) |
O |
(1) Retrieval
※ Items that were lost to fraud will be recovered in the state that the items were changed to due to exchange/sale/purchase/consumption/enhancement and the like. |
※ Recovery will not be done for items that are intentionally lost by a member, that are in violation of system settings, or that are potentially exploitable within the game.
※ Recovery requested due to a buyer's remorse for reasons such as update or the changed item settings etc. is excluded from the subjects of recovery.
※ Recovery for each item is processed based on the stored data, and if the records of the loss do not exist, the loss cannot be recovered.
※ Limit on the number of times a recovery can be performed is by account. Members are asked to manage their accounts accordingly. Asking for recovery due to stolen information will be counted towards the limit and cannot be reverted even if the account is shared by multiple people.
※ Members can be restricted from the game if the members abuse the Operational Policy through item recovery and other services.
4. Policy on Naming
• A member should not use names that violate the operational policy when the member creates nickname, family name, character name, and guild name that are used in the Black Desert Online website and game.:
- Names that impersonates GM or the company’s employee.
- Names that include swear words and foul language.
- Names that slander or degrade specific race, nationality, ethnicity, religion, gender, person, disability, etc.
- Names of antisocial mood.
- Names of sexually explicit or obscene contents
- A name that contains content that is intended to infringe or damage the rights of 3rd violation parties, including honor, portrait rights, and personal information.
- Names that are deemed to have the intention of buying or selling an account/item in exchange for real money/actual product.
- Names that can be confusing to other members of the game, such as NPC names and items.
- Names that contain the purpose of advertising/promoting a target.
- In case you differently change the spelling of the name that the naming policy prohibits or in case you combine the prohibited name with other letters.
• Names that fall into the above criteria may be changed or deleted without prior notice, and if the violation is serious or repeated, separate restrictions may be imposed in accordance with the operating policy.
5. Policy on Website Operation and Posting
• The company may suspend the website service for the purpose of regular preventive maintenance or to improve the quality of service.
• This policy on posting is the operational policy applied to the Black Desert website bulletin board.
• A post is a text, image, and voice or the information composed thereof such as articles, pictures, videos posted by a member as the member uses the Black Desert website service such as a bulletin board, etc.
• In order to establish a healthy community culture for everyone to use together, the company may delete or transfer posts or files without prior notice in accordance with Paragraph 6. Table of Restrictions on Inappropriate Posts.
• For the matters not listed in the Policy on Website Posting, Terms and Conditions of Service will apply, and if the content of the Terms and Conditions of Service differs from the content of the Policy on Website Posting, the Policy on Website Posting will take precedence.
6. Table of Restrictions on Inappropriate Posts
• In the event that a member commits any of the acts described in the "Table of Restrictions on Inappropriate Posts" below, the subject posts and comments shall be deleted by the company. Further, the erring member be subject to the restrictions on writing on the website as follows: (1-day block for 1st violation, 3-days block for the 2nd violation, 7-days block for 3rd and further violations), and a Permanent Restriction shall be imposed for the 4th violation or further.
Category |
1st violation |
2nd violation |
3rd violation |
4th violation |
Serious Cause |
Table of Restrictions on Inappropriate Posts |
- The posts and comments will be deleted -Writing block for 1day |
- The posts and comments will be deleted - Writing block for 3days |
- The posts and comments will be deleted -Writing block for 7days |
- The posts and comments will be deleted - A Permanent Restriction on writing on the website |
- A Permanent Restriction on writing on the website - A permanent restriction on the game service |
"Posting of Inappropriate Posts" means the act of posting of any of the following subparagraphs or any words of similar import:
|
7. Policy on Use Restrictions
- Restrictions and Reporting Process
• The restrictions and reporting process for the violation of the Terms and Conditions of Service and Operational Policy are as follows.
• A violation of terms/policy occurs → (make reporting) → Game Master investigates → (send prior notification) → impose restrictions →make objections → Notify the result of objection.
• Whenever possible, reports regarding "Fraud," "Swear Words," and "Account Hijacking" should be made within 15 days from occurrence or discovery thereof, whichever is earlier.
• The company shall make efforts to respond to you regarding the processing progress within 48 hours after the company receive your report. However, if it takes time to identify the facts, the response time may take up to 15 days.
• The company will notify the member of the details of the restrictions, the reason for the restrictions, etc. through e-mail and client messages etc. at the time of imposing restrictions. However, for the matters related to some acts that are specified separately in the Terms and Conditions of Service, the company may notify later.
- How to make reporting/inquiries and objections
• Customer Support: Through [Customer Support] on the website, a member can make inquiries/requests/suggestions related to the account including game service and object against imposed restrictions.
• Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.
- Types and Criteria of Restrictions
The types of restrictions are as follows:
① Temporary restrictions on access to the game functions and forced changing of names (hereinafter referred to as "Warning"): These includes temporary restrictions on access to the game, banning chatting, restrictions on in-game actions, forcibly changing names of character/family/guild etc., deleting an image, Game Master's warning/suggestion etc.
- Temporary restrictions on access to the game may also be placed by the Company in order to urgently check on the bugs as well as the damages or harmful effects, it may have caused. A notification shall be issued once the temporary restriction have been lifted.
② Restrictions on the use period of the game (hereinafter referred to as "Period(dates)Block"): It is a restriction that restricts the use of all services related to the game (such as game accounts, bulletin boards, etc.) for a certain period of time.
③ Permanent restrictions on using the game (hereinafter referred to as "Permanent Restriction"): This is a restriction that completely disqualifies a member's account by permanently restricting the use of all services related to the game (for example, game accounts, bulletin boards, etc.)
④ Retrieval: It is a restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc. that are acquired by a character and family etc. through illegitimate means such as but not limited to the violation of the Terms and Conditions of Service or the Operational Policy.
⑤ Punitive retrieval: It is the restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc. that are acquired by a character and family etc. if the member's violation of the Terms and Conditions of Service or Operational Policy is determined to seriously affect the entire game economy, or if it is determined to have a negative effect on other members' use of the game.
-'Punitive retrieval' and 'Retrieval' can be imposed at the same time, and the range of the punishment can be as large as 3 times of the total amount obtained depending on the severity of the violation.
⑥ Chat block: It is the restriction that restricts the use of the in-game chatting function for a certain period of time.
The criteria for restrictions are as follows:
• The company can impose "Retrieval" and "Punitive retrieval" at the same time when imposing "Permanent Restriction". In addition, "Retrieval" and "Punitive retrieval" can be imposed simultaneously when "Restrictions on the use of the game" or "Warning" is imposed.
• If two or more violations of the Terms and Conditions of Service have been violated at the same time, the company can impose restrictions based on the most serious violation to each act.
• If a 3rd violation party uses a member's account and violates the Terms and Conditions of Service and Operational Policy during the account sharing, restrictions may be imposed on the member and the account.
• If a member acquires an item acquired by a member in violation of the Terms and Conditions of Service and Operational Policy, the company will retrieve the item and all related numerical data from the character/family. Also, the account that obtained the item and data may be subject to restrictions in accordance with the Operational Policy.
Example: If you take over an item acquired by a member in violation of Terms and Conditions of Service and Operational Policy through "Fraud", "Real Money Trade", "Bug Abuse", "Gambling", "Payment Theft", "Use of Illegal Programs" etc., the company will retrieve the item and impose restrictions on the use of the game for the account that obtained the item.
8. Table of Restrictions Criteria
• If any act listed in the "Table of Restrictions Criteria" below is committed, the member who made the act could be held legally liable and shall be subject to strong restrictions and penalties imposed by the company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitutes violations of the Terms and Conditions of Service, related laws, and any other acts that seriously affect the balance or systems in the game.
• Depending on the severity of the violation made by the member, Warning, Period Block, Permanent Restriction, Retrieval, Punitive Retrieval etc. shall be imposed. In addition, two or more restrictions can be imposed at the same time, depending on the violation, in which case, the company will impose restrictions based on the most serious violation.
• Even if several members violate the same matter, the company can make judgment on which restrictions should be imposed among Warning, Period Block, Permanent Restriction, Retrieval, Punitive retrieval etc., depending on the severity of the act by the doer.
• Other than that, if a member's act is found to be incompatible with relevant laws and regulations, the company will immediately take strong actions of restrictions and the company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.
Violations |
Details |
1st Violation |
2nd Violation |
3rd |
Account Hijacking |
"Account hijacking" refers to the following: |
Permanent Restriction |
||
Payment Theft and Failure to Pay |
“Payment Theft” and “Failure to Pay” refers to the following: |
Permanent Restriction |
||
Identity |
"Identity Theft" refers to the following: |
Permanent Restriction |
||
Account Trade |
"Account Trade" refers to the following: |
Restriction (365 days) |
Permanent Restriction |
|
Real Money Trade |
“Real Money Trade” refers to the following: |
Restriction (365 days) |
Permanent Restriction |
|
Attempting Real Money Trade |
“Attempting Real Money Trade” refers to the following: |
Restriction (15 days) |
Restriction (30 days) |
Permanent Restriction |
Trading Between Account |
“Trading Between Accounts” refers to the following: |
Restriction (30 days) |
Permanent Restriction |
|
Market Abusing |
“Market Abusing” refers to the following: |
Restriction (30 days) |
Permanent Restriction |
|
Attempting Trading Between Accounts or Attempting Market Abusing |
“Attempting Trade Between Accounts or Attempting Market Abusing” refers to the following: |
Restriction (15 days) |
Restriction (30 days) |
Permanent Restriction |
Gambling |
“Gambling” refers to the following: (1) An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc. |
Restriction (30 days) |
Permanent Restriction |
|
Fraud |
“Fraud” refers to the following: |
Permanent Restriction |
||
Fraud Attempt or Impersonation |
"Fraud Attempt or Impersonation" refers to the following: |
Restriction (15 days) |
Restriction (30 days) |
Permanent Restriction |
Bug Abuse |
“Bug Abuse” refers to the following: |
Permanent Restriction |
||
Bug Abuse (minor) |
“Bug Abuse (minor)" refers to the following: |
Restriction (7 days) |
Restriction (30 days) |
Permanent Restriction |
Monster AI Abuse |
"Monster AI Abuse" refers to the following: |
Warning |
Restriction (7 days) |
Permanent Restriction |
Abusing |
"Abusing" refers to the following: (1) An act of gaining advantages by avoiding limitations of the game system through an abnormal way |
Restriction (7 days) |
Restriction (30 days) |
Permanent Restriction |
Disrupting Gameplay |
"Disrupting Gameplay" refers to the following: |
Warning |
Restriction (7 days) |
Restriction (30 days) |
Disrupting Game Operation |
"Disrupting Game Operation" refers to the following: |
Warning |
Restriction (7 days) |
Restriction (30 days) |
Spreading False Information |
"Spreading False Information" refers to the following: (1) An act of spreading and inciting unconfirmed contents (such as an outbreak of a bug etc.) to cause confusions or direct or indirect damages to other members. |
Warning |
Restriction (30 days) |
Permanent Restriction |
Data Manipulation and Extraction |
"Data Manipulation and Extraction" refers to the following: |
Permanent Restriction |
||
Attacks on Game and Service Servers |
"Attacks on Game and Service Servers" refers to the following: |
Permanent Restriction |
||
Client Manipulation, |
"Use of Illegal Programs and Macros" refers to the following: |
Permanent Restriction |
||
Producing Illegal programs and macros, etc. |
" Producing Illegal Programs and Macros, etc." refers to the following: |
Permanent Restriction |
||
Gaining Unfair Advantages |
“Gaining Unfair Advantages” refers to the following: |
Warning |
Restriction (30 days) |
Permanent Restriction |
Bot |
"Bot" refers to the following:
(2) An act of involving one’s personal account with (1) |
Permanent Restriction |
||
Not responding or answering incorrectly to Game Masters (GM) |
“Not responding or answering incorrectly to Game Masters (GM)” refers to the following: |
Warning |
Permanent restriction |
- |
Chat Abuse |
"Chat Abuse" refers to the following: |
Chat Block |
Restriction |
Restriction |
Commercial Promotion and Advertisement |
"Commercial Promotion and Advertisement" refers to the following: |
Restriction (15 days) |
Restriction (30 days) |
Permanent Restriction |
Use of inappropriate names |
"Use of inappropriate names" refers to the following: |
Warning |
Restriction (7 days) |
Restriction (15 days) |
Use of inappropriate UCC |
"Use of inappropriate UCC" refers to the following: (4) A UCC of contents that infringe on copyright, intellectual property and portrait laws through, but not limited to, distributing or registering the withsaid contents without the consent of the copyright holder.
(5) A UCC that contains antisocial content.
(6) A UCC of contents that does not contain content that is appropriate for the post.
(7) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service.
※ Guild Insignia, Beauty Album, Photo Gallery, Find Party, and Music Album are included in the ‘Use of abusive UCC’ category. ※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings) |
Warning |
Restriction (7 days) |
Restriction (15 days) |
Use of Inappropriate Language |
"Use of Inappropriate Language" refers to the following: |
Chat Block |
Chat Block (7 days) |
Chat Block (30 days) |
Attempt and/or Suspicion of Using Illegal Programs and Macros |
"Attempt or Suspicion of Using Illegal Programs and Macros" refers to the following:
(1) Attempting to use computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disable the technological protection of the service or disrupts the normal operation of the service.
(2) Suspicion of using “illegal programs” to produce repetitive motions.
Example) Characters jumping up and down in front of town storage keepers.
※ If a user is suspected of using “illegal programs,” they may be subject to a “Use of Illegal Programs and Macros Investigation.” |
Warning (Logged out) |
Restriction (7 days) |
Restriction (30 days) |
※ For the members under penalty of restriction of service use, the company shall not be held liable for his or her loss of some contents that require continuous management.
※ Members that violate certain criteria 3 times or more may receive the penalties for the 3rd violation or “Permanent Restriction”.
※ Items acquired by violating the Operational Policy will result in the retrieval of the item and 3 times the value of the items removed in silver.
※ Regardless of the intention and imposed/not imposed restrictions, any benefits obtained through violations of the Operational Policy are subject to retrieval and adjustment at any time.
※ Members that violate the aforementioned criteria may receive penalties equivalent to 2nd/3rd violations imposed on the members for their 1st violation depending on the depending on the severity of the issue, the amount of damage caused to other members or member.
※ Guilds and Clans that violate the Operational Policy may be subject to “Content Restriction” as a Guild and Clan. (Example: Restriction on participation of Node War, Conquest War, etc)
※ The family names, character names, and game information can be posted in the official website if the members are found to have violated the Operational Policy.
9. Compromised Account Recovery Policy and Criteria
- Compromised Account Recovery Policy
l Members are liable for the protection and management of their account/personal/payment information.
l If the account has been hacked, members must contact Customer Support through inquiries to secure the account.
l All information required on the form must be filled to apply for compromised account recovery.
l If the members’ Acoin, Pearls, game items are involved, then the case must be reported to each respective company. Members must provide proof of their reports by sending the original legal copies of reports or proof of reports by email.
l Members must agree to a “Temporary Restriction” to the game to stop additional damages and losses from happening and start the investigation. The “Temporary Restriction” will last 7 days at most. Times on real money services, goods, and items cannot be extended when being restricted for this cause. Members that do not agree to the “Temporary Restriction” will assume all liability for all damages, complications arising for the investigation, and additional losses that could incur.
l Investigation and item recovery for compromised accounts could take up to 30 days.
l The company is not liable if the members get restricted due to violations of the Operational Policies following “Membership Rights and Obligations” under Article 1 of this policy. The members will be imposed penalties due to their poor protection and management of their account information.
- Criteria for Compromised Account Recovery
l Recovery is not possible after a certain period of time (approximately 30 days) as it becomes harder to check the data or take too much time to do so.
l The company will deem whether or not an item will be recovered depending on the results from the investigation.
l Recovery will happen following the criteria set below. Recovery that is not under the “Criteria for Compromised Account Recovery” will be decided under regular recovery criteria.
l The recovered item may differ from the item that was lost. The details as to why the items may differ cannot be explained.
l Members must report receiving pearl items from unknown accounts by sending a ticket. Members that have received pearl items from compromised accounts and have not reported receiving the gift from an unknown account will be penalized as taking part in the compromising of the account and can be restricted from the game.
l The company may lift the restriction if the member is able to prove that they were not involved with the compromising of the account even though they have received a gift from an unknown account. However, the restriction will not be lifted if the member is not able to prove they have not been involved with the compromising of the account or if the company deems the members were part of the compromising of the account.
Category |
Details and Specifics |
Recovery Status |
Notes |
Character |
Characters that were not deleted by the member. |
O |
|
Mounts |
Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.) |
O |
|
Items |
Items that were exchanged/sold/bought/spent/other strange activities not done by the member. |
O |
|
Enhancement attempts not done by the member. |
X |
|
|
Items that were registered on the Marketplace or the Central Market not by the member. |
X |
|
|
Acoin, Pearl Shop |
Acoin, Pearls, Loyalties spent not by the member. |
O |
|
Pearl Shop gifts sent not by the member. |
O |
|
※ Recovery will not be done for items that are intentionally lost by a member, that are in violation of system settings, or are potentially exploitable within the game.
※ Recovery will not be done for items that were changed or cannot be used due to updates.
※ Recovery for each criteria are done using the data available. Items cannot be recovered if there are no records available.
※ If the items do not match the criteria set above, then the company will decide whether or not the items should be recovered.
10. Long Term Inactive Account Policy
• In order to improve the service and for smooth game operation, the company may delete the game data of the characters under level 10 in the account (hereinafter referred to as "long term inactive account") under the following condition:
- If an account has not been accessed for at least 365 days. In case the company deletes the game data of a character in the account that has been inactive for a long time, the company shall notify the member of the schedule of the deletion process and details in advance.
11. Long Term Inactive Guild (Clan) Policy
- In order to improve the service and for smooth game operation, the company may change the names of guilds and clans (hereinafter referred to as "long term inactive guilds(clans)") under the following condition:
- If members of a guild(clan) has not accessed the game for at 365 days.
- In case the company changes the names of long term inactive guilds(clans), the company shall post a notification in the official website with the schedule of the process and details in advance.
Revision Date: September 10, 2020