Greetings, Adventurers.

From among those who purchased Black Desert during the Steam Discount event, we first want to sincerely apologize to our Adventurers who are still encountering difficulty in their gameplay as a result of abnormally connecting to a different region

So far, we have both been taking our own steps/measures and have been in close contact with Steam to resolve this issue. 

While we’ve resolved this issue for some Adventurers with the information we’ve received via the notice on March 2 (Mon), we ask our Adventurers who are still currently encountering the issue to take note of the following. 

[Link]

1. Adventurers who have responded via the [Account Deletion Application] have had their [Black Desert] Steam accounts that are experiencing this issue be deleted and are now able to re-sign up. 1. Adventurers who have responded via the [Account Deletion Application] until April, 01 2020 have had their [Black Desert] Steam accounts that are experiencing this issue be deleted and are now able to re-sign up.

The Account Deletion Application has stopped accepting submissions on April, 02. If you wish to apply for account deletion, please contact us via Support.

 2. However, if the package(s) in your Steam account is not a package for your region or if your launcher opens for a different region, please contact [Steam Support].

3. For accounts that have not been deleted or if you have not yet submitted an application, please fill out and submit the [Account Deletion Application]. 3. For accounts that have not been deleted or if you have not yet submitted an application, please contact us with the information below via [Support > Submit a Ticket] to apply for account deletion.

※ There have been cases where some applications have been submitted without the 17-digit Steam ID or with incorrect information, as a result, these accounts have not been eligible to be processed. Please [Re-Submit] an application if your account has not been processed and is receiving an“Invalid Steam Account” error. Please note that if your account has not been processed, you will receive an “Invalid Steam Account” error.

Please note that once your account information is verified, it will take approximately 1~3 days for your account to be processed. your account will be processed during each following weekly scheduled maintenance.

your account will be processed during the Thursday after each following weekly scheduled maintenance.

※ How to check your Steam ID
- Login to the Steam client or through a web browser
- After entering your Steam profile, check the URL at the top of the screen for the 17 digit ID.

※ Many Adventurers who submitted an application have sent us incorrect Steam IDs. Please make sure to carefully check your Steam ID.

Steam ID Example) 12345678912345678

Thank you.